酒 店 英 语
Hotel English
第一部分 公共知识
The First Part The Public Knowledges
一、饭店部门 Departments
董事会 directorate, board of directors 总经理 办公室 general manager’s office
人事培训部 personnel and training department
财务部 finance department 前厅 部 front office
客房部 housekeeping department 餐饮部 food and beverage department 工程部 engineering department
保安部 security department
采购部 purchasing department 营销部 sales department
旅行社 tourism agency department
工会 trade union , labor union
康乐部 entertainment department
二、从业人员 Staffs
董事长 board chairman
副董事长 vice-board chairman
总经理 general manager
副总经理 vice-general manager
总经理助理 assistant general manager
经理 manager
副经理 vice-manager 大堂副理 assistant manager
营销员 salesman/saleswoman 主管 supervisor 领班 captain 文员 clerk
行李员 bellman/bellboy
话务员 operator
秘书 secretary
收帐员 cashier
总工程师 chief engineer
电脑工程师 computer engineer
房务主管 head housekeeper
楼层领班 floor supervisor
公共区域领班 public area captain
客房女服务员 housemaid/attendant
男服务员 waiter
餐厅女服务员 waitress
厨 师 chef
行政总厨 executive chef 餐厅主管 head waiter
商场营业员 shop assistant
驾驶员 driver
洗衣工 laundry worker
三、安徽饭店简介
安徽饭店坐落于省会合肥市梅山中路18号，地处景色秀丽的西山风景区，北临清碧河塘，南眺繁华闹市，位距合肥骆岗机场9公里，火车站8公里，距省政府尚不足3公里，交通十分通捷。饭店主楼二十四层，建筑面积26000平方米，占地面积5.5公顷。
包公故里，兴业宝地的合肥，自古以来是商贾云集、美食荟萃之地。安徽饭店作为安徽省首家四星级旅游涉外饭店，是安徽省对外开放的一个重要窗口。自一九九二年开业以来，先后接待来自世界40多个国家和地区的政府要员和首脑，接待境内外嘉宾350万人次，受到社会各界的高度赞扬，被皖籍著名科学家杨振宁教授誉为“故乡第一饭店”。
The Brief of Anhui Hotel
Anhui Hotel is located on No. 18 Meishan Road, Hefei, the capital of Anhui Province. The hotel towers in the Xishan scenic area and faces a limpid pond. From the top of the hotel building, you can enjoy a superb view of the bustling city. It’s quite easy of access, just 9 kilometers away from Hefei Luogang Airport, 8 kilometers away from the railway station and less than 3 kilometers away from the provincial government administration. The hotel has a 24-story main building with a total area of 26,000 square meters.
As Baozheng’s native place, Hefei has always been the gathering place of various merchants and local delicacies since ancient times. Anhui Hotel, the first four-star international hotel in Anhui province, is also an important window for opening to the outside world. It has received presidents and government officials from over 40 countries and regions, and three and a half millions of inbound guests since it opened in 1992. It has been highly commended by public figures from all walks of life, praised as “the best hotel in my hometown” by Professor Yang Zhenning, a world famous scientist.
第二部分 岗位英语
The Second Part English for the Different Positions
第一节 总台英语
English for the Front Desk
一、预订 RESERVATION
1. May I have your name?
请问您的名字？
2. xx.00RMB a night plus 15%service charge, free daily buffet breakfast, no extra charge for children aged 12 yours and under occupying the same room with adults.
房价一晚xx.00加15%的服务费，早餐免费，12岁以下儿童和成人同住一个房间免费。
3. When for and for how long?
您哪天开始预订？多长时间？
4. For which date?
您要订哪天的房间？
5. How many in your party?
你们一行几人？
6. I can book you a suite for the 5th and 6th.
我可以为您在5日和6日订一个套间。
7. We can confirm a room for the 7th and 8th .
我们可以确认您为7日和8日订的房间。
8. Could you hold the line please, I’ll check the room availability. Thank you for waiting….
请别挂电话，我来查查有没有空房…..谢谢等候…..
9. We can put you on a waiting list if you like, could you call us again closer to the date or would you like to leave your phone number?
我们可以把你的名字记下来，请你在接近预订日期再来电话或请您留下电话号码。
10. All reserved rooms will be held until 6:00p.m. only unless guaranteed.
所有预订的房间保留至下午18：00，除非属保证预订等。
11. I’m sorry, we’re fully booked for (date), but….
对不起，我们那天预订已满，但是……
12. We don’t have any standard double, would you mind a standard twin?
我们没有标准双人大床，单人床如何？
13. I’m sorry, we have no record of a reservation in your name, when was it made?
对不起，我没有查到任何以你名义的预订，请问什么时候预订的？
14. What was the date of reservation?
您预订的日期是哪天的？
15 . Is this a new reservation or a confirmation call?
请问是预订还是确认？
16. In whose name was the reservation made?
请问以谁的名字预订的？
17. I’ll cancel it then, I hope we can help you at some other time then.
我把它取消，希望有机会为您服务。
18. The time difference between xx and xx is 16 hours.
两地时差为16小时。
19. How long would you like us to keep it?
你打算让我们保存多久？
20. We will deliver your baggage to your room soon.
我们会把行李送到你的房间。
