文档内容介绍：
Good morning Good afternoon Good evening Welcome back
早上好 下午好 晚上好 欢迎回来
Hello How do you do? How are you? Fine, thank you, and you?
你好 你好 你好吗？ 很好，谢谢，你呢？
Fine, thanks, and you? Good-bye Good night Good-bye for now
很好，谢谢，你呢？ 再见 晚安 再见
It was nice to see you again. Have a good evening See you later. It was nice seeing you.
很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。
Have a good weekend Have a safe trip Have a good day Hope to see you again
周末愉快。 一路平安。 祝您愉快。 希望再见到您。
Thank you for coming (Thanks for coming) Look forward to seeing you again
感谢光临。 盼望再见到您。
LISTEN TO THE CONVERSATION
Listen to the guest and then fill the gap in each sentence.
The guest’s name is .
The staff’s name is .
The guest will today.
He’ll live in next time he comes.
TALKING TO THE GUEST
Staff : Good morning. Mr. Smith. How are you today>?
Guest: Good morning. Jane. I’m fine, thanks, and you?
Staff : I’m fine too. Are you checking-out today?
Guest: yes, I think so
Staff : Did you enjoy your stay here?
Guest: Yes, I did.
“Business English Expert”
Market Leader Hotel & Restaurant English Training
Call: 400-670-9199
Email: vincent@market-leader.cn
http://www.Market-Leader.cn/
本文档包含在《酒店管理宝典光盘》中
