酒店前台接待英文培训
Dialogue A A ： Good morning, sir.Welcome toGuizhou Hotel.Can I help you? 早上好，先生，欢迎来到贵州大酒店，请问有什么可以为您效劳？ B ： Good morning ! I have a reservation for a single room with a balcony. 早上好，我订了一间有阳台的单人房。 A ： May I have your name, sir, please? 请问先生用什么名字预订？ B ： My friend help me the book ， She used the name of zhang peng A ： Just a moment , sir. Let me check the reservation for you. Yes, we have a reservation for a single room with a balcony of book by mr zhang , May I have you identity card? 请稍等先生，让我为您查找。您好先生，已找到您的预订是一间有阳台的单人房，请问可以借您的身份证吗？ B ： Yes.Here you are. 当然。 A ： Thank you.Mr Zhao.Please sign here and write down your address. 谢谢， MR Zhao ，请在这填一下您的住址及签上您的签名。 B ： Yes. 好的。 A ： Mr Zhao , how long would you like stay here? Mr Zhao, 请问您打算住多久？ B ： Just one night. 只是一个晚上。 A ： Thank you. How would you like to pay the deposit? In cash or credit card? 谢谢！请问押金是给现金或是刷卡呢 ? B ： Credit card. 信用卡。 A ： May I have your credit card .And I will take 1500 for the deposit.It ’ s that ok? 可以借用您的卡吗？您好先生，请问可以从您的卡上刷 1500 元作为住房押金吗？ B ： Yes. A ： Thank you your credit card. Sir.Please sign for the deposit. 谢谢先生的信用卡，请在卡纸上签名确认。 B ： Yes. 好的。 A ： Mr Zhao,Your room number is 1008. It is on the tenrd floor . The daily rate is 563 including one breakfast. The breakfast is in Mine cafe on 3th BLOCK. And the breakfast time is 06 ： 00am to 10 ： 00am, you just take the welcome card to have breakfast. This is your room key and I ’ ll call bell-boy take you to your room. Mr Zhao ，您的房间在 10 楼 1008 ，每天的房租是 RMB563 元包含一位早餐，早餐的地点是在 3 号楼的美茵阁西餐厅，时间是早上七点到十点。明天你只需凭欢迎卡便可以用餐。这是是您的房卡，现在行李生会带您到房间。 B ： Thank you . 谢谢。 A ： I hope you enjoy your stay with us./Enjoy your staying. 希望您住店愉快！
C/O A ： Good morning ,sir. Can I help you ? 早上好，先生，请问有什么可以为您效劳？ B ： I would like to check out. 我想退房。 A ： May I have your room NO. sir? 先生请问房号是？ B ： RM1008 A ： Please wait for moment, I will call housekeeping to check your room . By the way, anything used for the min-bar? 服务员正在为您查房，请稍等！请问先生有用过房间的酒水吗？ B ： One coke 一个可乐。 A ： Thank you sir.This is your bill , total is 1000.Please check it and sign your signature.How would you like to settle your payment? 谢谢！您好先生这是您的账单，共消费 1000 ，请检查无误后签名确认。请问怎样付费呢？ B ： By credit card. 信用卡。 A ： May I have your credit card sie? 请问可以借您的信用卡吗？ B ： Sure. Here you are . 当然。 A ： Thank you sir. Please sign your signature on card from. Do you need inoice for the bill? 谢谢！请在卡纸上签名。请问先生需要发票吗？ B ： No, thanks. 不用，谢谢！ A ： Thank you for your credit card sir. This is your bill and card receipt. 谢谢您的信用卡，这是您的账单及卡纸。 B ： Thank you.Bye! 谢谢，再见！ A ： Good bye sir. And hope to see you again. 先生慢走，欢迎再次光临！ 叫醒服务 G ： Good evening ！ This is Mr Baldwin in room 6303. 晚上好！我是 RM6303 的 Mr Baldwin. R ： Good evening, Mr Baldwin, What can I do for you ? 晚上好， Mr Baldwin, 有什么可以为您效劳？ G ： I ’ m going to tianhe early tomorrow morning. So I would like to request an early morning call. 明天早上我要去天河，所以我需要叫醒服务。 R ： Yes, Mr Baldwin, at what time would you like us to call you tomorrow morning? 好的，请问您需要几点叫醒？ G ： Well, I ’ m not really sure. But I have to be at the conference room of the Garden Hotel in Tianhe by 10 o ’ clock. You wouldn ’ t know how long it takes to drive to Tianhe from the hotel, would you ? 我还不太确定，明天我 10 点在天河的花园酒店有会议，请问您知道从您的酒店到天河需要多久吗？ R: I would give it one hour. 大概一个小时。 G: That means that I ’ ll have to be on the road by 9 o ’ clock at the latest. 那意思是我九点就要在路上。
R: That ’ s right. 是的。 G: Well, in that case, l would like you to call me at 6:45 ? 那好，如果这样，请帮我下 06 ： 45 的叫醒时间。 R: OK. So we will wake you up at 6:45 tomorrow morning ,Anything else in can do for you ? 好的，明天 06 ： 45 的叫醒服务，请问还有什么可以帮您的吗？ G: No , thanks . 没有了，谢谢。 R: Good night, Mr Baldwin have a good sleep. 晚安 MR BALDWIN . G: Good night. 门童接待 Zhang: ． Welcome to our hotel ．欢迎光临 Zhao:thank you zhang ． So you have got altogether four pieces of baggage ？ 您一共带了 4 件行李，是不是？ Zhao:yes Zhang:Let me have a check again ．让我再看一下 Zhao:ok Zhang: ． The Reception Desk is straight ahead ．接待处就在前面 After you ， please ．你先请 C/O 时门童 Zhang ： Would you like some help Zhao:YES Zhang:You can live in our hotel? Zhao:well enough,Your service is very good,I come next time Zhang :thank you
