酒店总台结账常用英语口语
Useful Expressions 1 、 Would you like to check out? 2 、 Sorry to have kept you waiting, This is your bill please. 3 、 Can I have your name and room number please? 4 、 What kind of credit cards have you god? 5 、 As a hotel policy, We accept the following cried cards. 6 、 Do you need receipt or bill? 7 、 Just a moment please. I ’ ll write out receipt for you. 8 、 I ’ ll send a bellmen up to get your luggage. 9 、 How would you like to pay in cash or by credit card? 10 、 This is your bill, please check it and sign here. 11 、 Here is your change and receipt. 12 、 May I have a print of your card, please? 13 、 Did you take anything from the mini-bar this morning? 14 、 Have you used any hotel services since breakfast? 15 、 Today ’ s exchange rate is 8.19 yuan RMB for one us doller. 16 、 What kind of currency do you want to change. 17 、 How much would you like to change. 18 、 The rates of exchange are on the board there. 19 、 The rate of your room, will be paid by your host. 20 、 Very sorry, As hotel policy , If you want to extend your stay in our hotel, you ’ ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you ’ ll have to pay the full day rate. Conversation A Cashier: Good morning. sir. May I help you? Guest: My name is Mr Bell and I was in room 1111. I ’ d like to check out. Can I have my bill now? C: Certainly. Mr Bell, please wait a moment …… Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast? G: Yes, but I paid cash for is also I haven ’ t used any services. C: Fine. The total including sevice charge for two days is 844 yuan. Please check it. G: OK. C: Thank you, sir. Would you like to pay in cash or by credit card? G: Credit card. Here you are! C: Thank you. Could you sign here, please? G: Fine. C: Thank you for your coming. Please drop in again. Good-bye. B Cashier: Good morning. May I help you? Guest: I ’ m Mr peters in room 806. I ’ m checking out today. But my flight doesn ’ t leave at until 4:30 p.m and I don ’ t want to wait around at the airport all day. Could I keep the room this afternoon? C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You ’ ll have to pay half of the rate more. If you leave after12:00. G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m? C: Certainly, sir. If you speak to the bellman, he ’ ll take care of it. G: Thank you. C: It ’ s my pleasure.
