酒店相关业务知识英语句型
Basic knowledge of hotel 酒店相关业务知识
Telephone 电话用语
May I have the number, please? 请告诉我电话号码好吗？
Please hold the line a moment. 请不要房电话。
There is no answer. 没人接电话。
Would you like me to page him? 您要我为您呼他吗？
The line is busy. 占线
The line is free. 线通了。
Shall I ask him to return your call? 请他给您回电话好吗？
I ’ ll transfer your call. 我把您的电话转过去。
Front Office 前厅
I would like to check-in please. 我想现在登记。
How would you like to pay, by cash or by credit card?
请问您打算如何付帐？用现金还是信用卡？
May I show you to your room? 请允许我带您去您的房间。
Do you have a reservation? 您有预定么？
请您填一下这个登记表好么？
In case you need any help, please contact us.
如果您需要帮助，请与我们联系。
What time will you check-out? 您打算什么时间结帐？
Would you like a smoking or non-smoking room?
您需要一间吸烟房还是无烟房？
Our rack rate is 600 Yuan. 我们的市场价是 600 元。
Did you use anything from our mini bar? 您是否用过房间里 MINI 吧？
Here is your bill. 这是您的帐单。
Would you please check it? 您查一下好么？
Would you mind moving to another room? 您介意搬到另一间房间么？
Can you book this on my room account? 可否把它计入我的房费？
Which kind of room you prefer, a twin or a suite?
您想定那种房间，双人间还是套间？
How many nights would you like to stay?
您会停留几个晚上？
May I ask for your deposit please?
可以预付一下定金吗？
Food and Beverage 餐饮
I can recommend our special of the month. 我向您推荐本月的特色菜。
Would you like to try our buffet or a la carte? 您想吃零点还是自助餐？
Will this table be to your satisfaction? 这张桌子您满意么？
To prepare the pizza will take around 30 minutes.
做一张比萨饼大约 30 分钟。
You ’ d like everything on top? 您所有的调料都要么？
May I repeat your order? 我可以重复一下您点的东西么？
May I repeat your order, sir? 先生，我重复一下您点的菜好么？
Is there anything else I can bring you? 您还需要点什么？
You might order two more dishes. 您可以多点两个菜。
How many guests are coming? 请问有几位？
What time would you like to arrive? 您们什么时候到达？
Here is the menu for you, Sir/Madam. 这是菜单，先生 / 女士
May I suggest Tsingtao Beer with your meal? It goes well with it.
我可以向您推荐青岛啤酒配餐吗？它非常合适
Would you like to see the drink/wine list? 您是否要看饮料 / 酒水单？
Housekeeping 客房
May I clean your room? 我可以为您打扫房间么？
Shall I clean the room now or later? 请问是现在清扫房间还是一会？
Do you have anything to be cleaned? 您有衣服要洗吗？
Turn down service may I come in? 开夜床服务，我能进来吗？
Can I have it pressed? 请你们熨一熨好吗？
I ’ ll send someone to pick it up. 我会派人去取。
There is a surcharge for express service. 加快服务将收取附加费。
Please complete the laundry list. 请填好洗衣单。
I ’ ll send the, to your room as soon as possible.
我会尽快把它们送到您的房间。
I am the attendant, would you please show me your room card?
我是服务员，请给我看一下您的房卡好吗？
Sales & marketing 销售
I will get back to you in a couple of days with the facts you requested.
我过两天就把你需要的确切信息带来。
If you need further information please don ’ t hesitate to contact me.
如果您想进一步了解情况，请别犹豫，尽管问。
I will try my best to get that information for you.
我将尽力得到您要的信息。
I will get back to you as soon as possible with an answer.
我将尽快回来给您答复。
Can we meet at another time to discuss this in more detail? 我们能再约个时间商谈细节吗？
Thank you for your time. 多谢占了您的时间。
Price is important, but certainly so is quality. 价格很重要，但质量更重要。
