前台接待处岗位礼貌用语
一、欢迎 (Greeting) ：
1 、“早上好 / 中午好 / 晚上好，欢迎光临汇美酒店。”
“ Good morning/afternoon/evening, welcome to Hui Mei Hotel. ”
2 、“见到您真高兴！”
“ Nice to meet you! ”
3 、“好久不见，您还好吗？”
“ Long time no see. How are you? ”
4 、“敬请光临！”
“ We welcome you and would appreciate your advice! ”
二、询问 (Inquiry) ：
1 、“您好，请问您有预订吗？”
“ Excuse me, do you have any reservation? ”
2 、“请问您需要住多久呢？”
“ Excuse me, how long will you stay with us? ”
3 、“请问有什么可以帮到您吗？”
“ What can I do for you? ”
4 、“请出示一下您的证件好吗？”
“ May I have your passport please? ”
5 、“请问您需要叫醒服务吗？”
“ Excuse me, do you need morning-call service? ”
三、道歉 (Apologize) ：
1 、“不好意思，打扰您了。”
“ I am sorry to disturb you? ”
2 、“非常抱歉，这是我的错。”
“ I think I am very sorry, it ’ s my fault. ”
3 、“对本酒店给您造成的不便之处我们深感歉意！”
“ We are awfully sorry for the inconvenient. ”
4 、“不好意思，让您久等了。”
“ I am sorry to have kept you waiting. ”
四、感谢 (Thanks) ：
1 、“谢谢您的建议 / 意见。”
“ Thanks for your suggestion/opinion. ”
2 、“谢谢您的来电。”
“ Thanks for your calling. ”
3 、“衷心谢谢您的光临惠顾！”
“ We express heartfelt thanks for your presence. ”
五、祝福 (Blessing) ：
1 、“祝您居停愉快！“
“ Wish you enjoy your staying with us! ”
2 、“祝您有愉快的一天。”
“ Have a nice day. ”
3 、“祝您生日快乐！”
“ Happy birthday to you! ”
六、道别 (Farewell):
1 、“欢迎您再次光临！”
“ Welcome back to our hotel. ”
2 、“希望能再次见到您！”
“ Wish to meet you again. ”
3 、“祝您旅途愉快！”
“ Have a pleasant/good journey/trip! ”
4 、“希望很快能见到您！”
“ Hope to see you soon! ”
七、介绍 (Introduce):
1 、“您的房号是 8555 。电梯在这边。”
“ Your room number is 8555. The elevator is here. ”
2 、“这是早餐券，你可以在雅谷西餐厅享用早餐，早餐时间是 07 ： 00-10 ： 30 。”
“ This is the breakfast coupon. You can use it at our Western Restaurant from 07:00-10:30. ”
3 、“我们酒店设施比较齐全，比如桑拿、水疗、西餐 客房、棋牌室等。”
“ We have complete facilities, such as Sauna Center, SPA, Western
Restaurant .Guest Rooms&Chess Room.
4 、“我们前台的分机是‘ 8802 ’。如果您有任何事需要帮忙的，请随时与我们联系。”
“ The extension of Reception is “ 8802 ” . If you have anything for help, please contact with us. ”
